PRODUCT RETURNS.

A. NINGBO CHUANGQI MACHINERY EQUIPMENT CO., LTD. 30-DAY SATISFACTION GUARANTEE.

  1. You can return the purchased item for an exchange or refund for any reason within 30 days from the date of receipt. Proof of purchase from NINGBO CHUANGQI MACHINERY EQUIPMENT CO., LTD. is required for all returns. Items must be new and in a resaleable condition. The customer is responsible for return shipping and customs fees, and the original outbound shipping is not refundable. 
  2. Custom fabricated items which are made to a specific measurement for your application, are non-refundable and non-returnable.

B. RETURNS AFTER 30 DAYS. 

  1. You can return the purchased item for an exchange or refund within 60 days from the date of receipt, provided that the product is in its original packaging, unused, undamaged, and in salable condition. Proof of purchase from Ningbo Chuangqi Machinery Equipment Co., Ltd. is required in all instances. Customers are required to pay a restocking fee of 15% of the product price.
  2. Custom fabricated items which are made to a specific measurement for your application, are non-refundable and non-returnable.

RETURNS PROCESS.

To start a return, Please select the item you want to send back in the items you purchased in your order history, and select “APPLY FOR RETURN”.
Please fill in the relevant information according to the order’s product refund request form and submit it.

The following are the specific steps to apply for a return:

  1. Click and enter “My Account”.
  2. Click the “Orders” option, find the item you want to apply for a return,
  3. Click “APPLY FOR RETURN”.
  4. The system automatically pops up “Order’s Product Refund Request Form”.
  5. Now you can according to the options in this table, Select or fill in the relevant return reason.
  6. Finally click “SUBMIT REQUEST”.
  7. After the submission is successful, the system will return to the “My Account” page.

Ningbo Chuangqi Machinery Equipment Co., Ltd. will give a clear reply to your application within a maximum of 2-3 working days after receiving your application.

After the application is approved, please do the following:

  1. Carefully package the item(s) and include the packing slip with the reason for return written on the packing slip. If the packing slip is not available, please provide the purchase date, the original invoice number, and the item number for the product.
  2. Indicate whether you would like a replacement product or a Return.
  3. Please prepay shipping – Ningbo Chuangqi Machinery Equipment Co., Ltd. does not accept Cash on Delivery.
  4. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. If you return the item used, damaged, missing parts, or damaged during return shipping because it wasn’t packaged correctly, we will deduct it from your refund to cover the loss in the item’s value.

Get Your Refund

After Ningbo Chuangqi Machinery Equipment Co., Ltd. received the product you sent back after testing and with no problem, your refund should be processed within 2 business days. Your refund will be sent to your original payment method and funds are usually available within 3-5 business days.

DEFECTIVE PRODUCTS.

Please see Ningbo Chuangqi Machinery Equipment Co., Ltd.’s Product Warranty Policy.